Disputes & refunds

The seller hasn't delivered my order

What happens when a manual order runs late.

1 min read · Updated Oct 5, 2026

Manual offers show a guaranteed delivery time. You get a notification the moment the seller delivers.

  • Send the seller a message from the order first. They may need information from you.
  • If the delivery time has passed, or the seller doesn't reply, open a dispute.

Your money stays frozen. If the seller doesn't deliver, our team refunds you to your wallet.

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